Privacy Policy

Last updated: November 2, 2026

This policy explains how [COMPANY LEGAL NAME] ("relaypix", "we", "us") handles information when you use relaypix.com or app.relaypix.com (the "Service").

1. What we collect

Information you give us

• Photos you upload or send us, and the edits you choose (crop, borders, filters, frame and mat).
• Order details: your name, delivery address, email address and phone number.
• Messages you send us by email.
• Payment information. Payments are handled by Stripe. We receive confirmation of payment and limited details (like the card brand and last four digits), never your full card number.

Information collected automatically

• Device and usage information, like your IP address, browser type and the pages you visit.
• Cookies and similar technologies. We use the Meta Pixel to measure how our ads perform and Vercel Analytics to understand how our website is used. See section 5.

2. How we use it

• To show you previews, make your order, ship it, and send you receipts and shipping updates.
• To answer your questions and give you support.
• To prevent fraud and keep the Service secure.
• To understand and improve the Service, and to measure our advertising.
• To meet our legal obligations.

3. Who we share it with

We share information only with companies that help us run the Service, and only what they need to do their job:

• Payments: Stripe.
• Printing and delivery: our print lab (FinerWorks) and the shipping carriers they use receive your photos, the name and address the order goes to, and contact details for delivery.
• Hosting and storage: the cloud providers that host our website, app, database and photo storage (such as Vercel, Railway and Cloudflare).
• Advertising measurement: Meta, through the Meta Pixel and Conversions API. When you complete a purchase, we may send Meta a scrambled (hashed) version of your email, phone, name and address so it can match the purchase to an ad you saw. This helps us understand which ads work.

We may also share information if the law requires it, to protect the rights and safety of our customers or ourselves, or as part of a sale or merger of our business (in which case this policy would continue to apply).

We do not sell your personal information for money. Some state laws treat sharing data with advertising partners like Meta as "selling" or "sharing" for targeted advertising. You can opt out of this at any time. See section 6.

4. How long we keep it

• Photos for orders that are never paid for are deleted automatically, usually within 24 hours after your last activity.
• Photos for paid orders are kept as long as needed to make and deliver your order and to handle reprints or problems with it. You can ask us to delete them sooner.
• Order and payment records are kept as long as needed for accounting, tax and legal purposes.

5. Cookies and ads

Our website and app use a small number of cookies and similar tools: ones that are needed for ordering and payment to work, the Meta Pixel for ad measurement, and Vercel Analytics, which counts visits without using cookies.

To limit ad tracking, you can block third-party cookies in your browser, change your ad preferences in your Meta Accounts Center, or email us to opt out. Some browsers send "Do Not Track" signals. There's no common standard for responding to them, so the Service doesn't currently respond to them.

6. Your choices and rights

Wherever you live in the US, you can email us to:

• get a copy of the personal information we have about you;
• correct it;
• delete it, including your photos;
• opt out of sharing for targeted advertising.

Residents of California, Colorado, Connecticut, Virginia, Texas and other states with privacy laws may have these rights by law. We won't treat you differently for using them. Email support@relaypix.com from the address you used with us so we can verify the request. We'll respond within 45 days, and usually much sooner. If we decline a request, you can reply to appeal that decision. You can also have an authorized agent make a request for you.

7. Security

We protect your information with encryption in transit, access controls and trusted providers. No system is perfectly secure, but if a breach ever affects your information, we'll tell you as the law requires.

8. Children

The Service isn't meant for children under 13, and we don't knowingly collect personal information from them. If you believe a child has given us information, email us and we'll delete it.

9. Changes to this policy

If we make changes, we'll update the date at the top of this page. If a change is significant, we'll make it clear on our website before it takes effect.

10. Contact

Questions or requests about your privacy:

[COMPANY LEGAL NAME]
[MAILING ADDRESS]
support@relaypix.com